SoniaOliviaWilliams.Com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product due to an issue with the mail or courier service. After recieving a tracking number from us, Depending on the price of the product, SoniaOliviaWilliams.Com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item.
A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check product samples of each type of the product offered before making a purchase. This is your responsibility.
Wholesale & Special order books are manufactured on a per order basis and are, therefore, non-refundable.
What information do we collect?
We collect information from you when you fill out a form on our website.
When filling out a form on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To contact you regarding self-publishing
To send periodic emails
How do we protect your information?
All information you submit to us is stored securely online and offline. We do not share any submitted personal information with third parties.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Arizona Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the Arizona Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Info @ SoniaOliviaWilliams.Com